Unit 2: Action Mapping Techniques
<< Return to Unit 1: What is action mapping and why do I need it?
In order to be able to solve a problem, a behavior or behaviors need to change. Using the action mapping flowchart will help you move through the process of action mapping toward that behavior change. Action mapping involves four steps:
- Identify a business goal
- Identify what action are needed to reach that goal
- Identify what is keeping people from reaching that goal
- Identify action to take to help
The first and most important is identifying a business goal. Before you move on, you must define a measurable business goal.