Unit 2 - Lesson 2: Identify what actions are needed to reach that goal

<< Return to Lesson 1: Identifying a measurable business goal

The second step in Action Mapping involves the actions that people need to take to meet the goal. Let's continue with our PTO example. What actions are needed in order to reduce errors in PTO reporting?

Note: You'll need to talk to stakeholders in order to get the full picture. In this case, it would be Human Resource staff. Talk to more than one staff person. This way you'll get a broader view of the problem. You'll also get different perspectives and additional insight, the more people that you talk to for feedback the better.

So we've met with some folks from HR and noted all the reasons for reports being returned and come up with some ideas about what needs to be done to reach the goal of fewer returned reports:

• Reports need to be error free - codes, etc.

• Reports need to include accurate data

• Reports need to be complete

• Reports need to be submitted on time

Now take a moment to return to the Discussion tab (at the top of the page) and write down what actions are needed to reach the goal that you noted in Lesson 1.

Continue to Lesson 3: Identify what is keeping you from reaching that goal >>