Victoria Brock


Return to: ETAP_623_Fall_2016_-_section#8077 | Action Mapping

About Me


Hi. My name is Victoria. I am in my first year of the COLT program. I graduated from the College of Saint Rose with a bachelor's degree in Public Communications in 1989. After graduation, I worked in various positions, creating online help systems, training materials and intranet sites. I took several years off to be home with my 4 kids. I just recently started working for the new College of Engineering at the University at Albany. Before that I worked at RPI managing a STEM grant that paired doctoral students with middle school and high school classrooms. I live in Schodack, NY a rural town outside of Albany with my husband, 4 kids and two dogs - a yellow lab and a rescue dog. We love the Red Sox, Survivor and outdoor games (spike ball, corn hole, horse shoes, etc).

My Topic and Purpose

Action Mapping

Action mapping involves a streamlined approach to instructional design. It analyzes the need for training in order to define a targeted business goal with realistic actions to get people there. In other words, instead of simply gathering all the information that you think people need to know, action mapping starts with the problem/issue that the training is supposed to solve. (Moore, Cathy)

Scope of Learning Outcomes

Learners will be able to:

Apply the Action Mapping method toward business training needs:

Identify measureable business goals
Work with subject matter experts to determine what actions are getting in the way of that goal
Determine how to respond to each action in a way that promotes business goals

Needs Assessment


When approaching training, the instinct is to gather as much information as possible and turn it into a power point presentation or an online course. No matter how you present it - chunk the information, include cool graphics or encase it in a story or a game, it is as Cathy Moore defines “information dump.” The challenge is to get people away from this traditional way of approaching training and on the path of action mapping. The goals of content driven courses focus only on what people need to know and not the needs and goals of an organization. Good learner goals need to produce a change in behavior and that change must be measureable. Too often learning is not connected to actions with measurable outcomes. "Action mapping is a visual approach to eLearning, which focuses on performance, not information. It’s all about what your learners need to do, not what they need to know." (Nikos Andriotis, Action Mapping for Elearning)

From <>

What is to be Learned

Participants will be guided through the steps of action mapping and the differences between this non linear approach and traditional instructional approaches. Working through practice exercises, participants will ultimately be able to apply action mapping to a real world problem.

About the learners

This course is intended for instructional designers or internal stakeholders tasked with improving performance/developing training for a business or organization. It assumes that you have knowledge and/or access to the people doing the job. It is not recommended that this method be applied to educational settings.

Instructional Content:

All instruction will take place online, so in order to successfully complete this course students will need to have access to a computer with a working internet connection. Resources in this course will come from readings and exercises. This course will be self-directed. Participants will engage in the practice of effective mapping concepts through mapping scenarios.

Exploring Instructional Problems/Solutions:

Participants will explore common problems in traditional approaches to instruction and the more effective solution in action mapping. Participants will engage in activities where they develop target goals, and actions that support that goal.


The goal of this course is to create awareness and buy in within the participant and ultimately with their stakeholder regarding action mapping and its benefit to traditional approaches to instruction. Participants will be able to apply action mapping to their own real world problem.

Performance-Based Objectives

You will be able to:

  • Recognize the benefits of Action Mapping
  • Identify a measureable business goal(s)
  • Identify what is preventing that goal from being met/actions needed to take to reach that goal
  • Respond to each action in a way that promotes business goals

Task Analysis

This course will:

  • Help learners to understand the common pitfalls in traditional instruction/training solutions
  • Help learners to understand why Action Mapping is an effective tool in business solutions.
  • Help learners apply effective Action Mapping strategies.
  • Motivate learners to adopt the strategies of Action Mapping when tasked with developing training instruction to solve a business problem.

Unit 1

Learners will be able to recognize the benefits of using Action Mapping over traditional training/instruction.

Unit 2

Learners will be able to apply action mapping techniques in solving a business problem.

Lesson 1: Learners will be able to identify a measureable business goal.
Activity: Learners will practice identifying strong goals by selecting from a list of goals.
Lesson 2: Learners will be be able to identify what action people need to do to reach that goal
Activity: Learners will practice identifying actions by selecting from a list of examples.
Lesson 3: Learners will be able to identify what action is preventing people from reaching that goal: environment, knowledge, skills or motivational factors.
Activity: Learners will study examples of actions.
Lesson 4: Learners will identify the action to take to help
Activity: Learners will practice identifying actions that support real world behavior by selecting from a list of examples.

Unit 3

Learners will practice using Action Mapping skills

Activity: Learners will move through a real world business solution branching scenario, exploring options that include effective action mapping skills, targeting a measurable business goal.

Assessment: Learners will explore branching options. Only one scenario will result in reaching the measurable business goal.

Curriculum Map

File:Brock Curriculum Map.pdf

References and Resources

Moore, Cathy. "Action mapping headquarters." Let's Save the World From Boring Training, Cathy Moore, Accessed 14 Dec. 2016.

Andriotis, Nikos "Action Mapping for ELearning." efront DISQUS, 11 Oct 2016

Gram, Tom. "Evaluating Training and Learning Circa 2011." Performance X Design, 17 Feb. 2011, Accessed 14 Dec. 2016

eLearning Brothers. ELearning Brothers, LLC, 2016, Accessed 14 Dec. 2016.

Thalheimer, W. (2009, April). "Using Linguistically, Culturally, and Situationally Appropriate Scenarios to Support Real-World Remembering." Retrieved November 30, 2016.