New Employee Digital Literacy Course
My name is Richard Opoku and I am currently in my second semester of the CDIT program. This is also my second course with Professor Byrne. I graduated the University at Albany (’18) with a Bachelor of Science degree in Information Science with minors in Computer Science and French.
My mini-course topic is to help create an instructional framework that will train new and existing employees in an organization about how operate important equipment in the workplace while reducing calls to the help desk. This measure is to help employees feel a sense of ownership and responsibility at their places of work.
By the end of the training course:
- The employee will be able to correctly identify the necessary resources needed for technical help (Attitude).
- The employee will contribute to a body of knowledge to help other employees solve problems they may have encountered (Intellectual).
- The employee will be able to troubleshoot problems on their own based on the instructional training they would have received (Intellectual Skills and Cognitive Strategy).
- The employee will better understand the importance of continuous technical training in the work environment, they will be able to communicate with help desk technicians on a much higher level and will gain a deep knowledge on how to use general office equipment (Intellectual Skills).
Analysis of the Learner and Context