New Employee Digital Literacy Course
My name is Richard Opoku and I am currently in my second semester of the CDIT program. This is also my second course with Professor Byrne. I graduated the University at Albany (’18) with a Bachelor of Science degree in Information Science with minors in Computer Science and French.
My mini-course topic is to help create an instructional framework that will train new and existing employees in an organization about how operate important equipment in the workplace while reducing calls to the help desk. This measure is to help employees feel a sense of ownership and responsibility at their places of work.
Analysis of the Learner and Context